FAQs

FAQ Tissline

Q1: What types of Fabric do you offer?

A: We offer a wide range of laces, including Chantilly lace, Calais lace, beaded lace, sequined lace, satin, silk, muslin, crepe, organza, cotton, tulle, jacquard, viscose, ... . Each type of lace has its unique characteristics suited to different dress styles.

Q2: How do I choose the right amount of fabric for my dress?

A: The quantity depends on your dress model. We generally recommend adding 10-15% to your calculations to account for errors and pattern matching. Don't hesitate to contact us for personalized advice.

Q3: Can the fabrics be dyed?

A: Most of our laces can be dyed. However, some laces with metallic threads or sequins are not suitable for dyeing. Check the product description or contact us for more information.

Wedding and Evening Dresses

Q4: Do you offer custom-made dresses?

A: Yes, we offer a custom dress service. Please note that these dresses are neither exchangeable nor refundable.

Q5: What are the delivery times for fabrics and dresses?

A: For wedding and evening dresses, allow 20 to 30 working days (excluding weekends), as all our dresses are made to order. These times may vary slightly depending on the time of year and the complexity of the chosen model. We recommend ordering well in advance to ensure timely receipt for your event.

For fabrics, the delivery time is 8 to 15 working days (excluding weekends).

Q6: How do I take my measurements correctly?

A: We have a detailed measurement guide on our website. We advise you to follow our detailed size guide on each product page. Take your measurements carefully (bust, waist, hips, etc.) and compare them to the measurements indicated. Ideally, get help from a professional for accurate measurements. Don't hesitate to contact us if you have any doubts.

Q7: Can I modify a dress after receiving it?

A: Yes, most dresses can be adjusted. We recommend having these adjustments made by a professional seamstress experienced in wedding dresses.

Exchange and Return

Q8: How long do I have to return an item?

A: You have 14 days from receipt of the item to request a return. After this period, returns are no longer accepted.

Q9: Who covers the return shipping costs?

A: Return shipping costs are the responsibility of the customer, except in case of our error (for example, if we sent the wrong item or a defective item).

Q10: Can I exchange an item if I chose the wrong size or model?

A: No, exchanges are not accepted. If you need a return for an eligible item, you must follow our return procedure. Make sure to carefully check your measurements and the model before placing an order, especially for wedding and evening dresses.

Q11: What is the return policy for wedding and evening dresses?

A: Given that all our wedding and evening dresses are made to order specifically for each customer, they are neither exchangeable nor refundable. This is why we emphasize the importance of taking accurate measurements and carefully choosing your model. We strongly encourage you to contact us if you have any questions or concerns before placing your order. Our team is here to guide you and ensure you make the best possible choice for your dress.

Q12: Can lace fabrics be returned?

A: Yes, lace fabrics can be returned, provided they are in their original condition, uncut, unused, and in their original packaging. However, return shipping costs are at your expense.

Q13: Can I return a sale or promotional item?

A: Sale or promotional items are not eligible for return or exchange, except in case of defect or error on our part.

Q14: Are gift cards refundable?

A: No, gift cards are neither exchangeable nor refundable. Please use them before the indicated expiry date.

Order and Delivery

Q15: Do you deliver internationally?

A: Yes, we deliver to many countries. Shipping costs and times vary depending on the destination.

Q16: What should I do if the item I received arrives damaged or incorrect?

A: Contact us immediately with photos of the damage. We will quickly process your request to find a satisfactory solution.

Q17: How can I contact your customer service?

A: You can contact us via our email address "contact.@golddynasty-store.com" or directly through the contact form on our website. We strive to respond within 24 to 48 hours.

 

Don't hesitate to contact us if you have any other questions. Our team is here to help you create the dress of your dreams!