Shipping Policy

At Tissline, we are committed to delivering your items as quickly as possible while ensuring the quality of our products. Here are the details of our shipping policy:

Processing and Delivery Times

Fabrics

• Delivery Time: Fabrics are shipped within 8 to 15 working days (excluding weekends and holidays).
• This timeframe includes order preparation and shipping

Wedding and Evening Dresses

• Delivery Time: Wedding and evening dresses are shipped within 20 to 30 working days (excluding weekends and holidays), as these items require longer manufacturing and preparation time.
• This timeframe includes custom tailoring of your dress, finishing, and shipping

Calculation of Timeframes

• The day count begins from the confirmation of your order
• Weekends and holidays are not included in these timeframes

Order Processing

• All orders are processed within 2 to 3 working days after payment confirmation. A shipping confirmation email, containing a tracking number (if applicable), will be sent to you as soon as your order is shipped.

International Deliveries

• We offer international shipping. Delivery times vary depending on your location and may be longer than the timeframes indicated above. Any customs fees or import taxes are the responsibility of the customer.

Working Days

• The indicated delivery times exclude weekends and holidays. Please take these days into account when planning your orders, especially for items requiring urgent delivery.

Order Tracking

• A tracking number will be provided for all shipments (except for certain international shipments depending on the chosen delivery options). You can track the progress of your package directly on the carrier's website.

Delivery Delays

• Although we strive to meet the announced delivery times, delays beyond our control (e.g., customs delays, strikes, weather conditions) may occur. We are not responsible for these delays, but we are committed to keeping you informed in case of any issues.

Shipping Costs

• Shipping costs will be calculated based on your location and the total price of your order. They will be visible at the time of cart validation before payment.

Delivery Address

• Please ensure that the delivery address provided during your order is correct. We are not responsible for delays or losses caused by an incorrect or incomplete address.

Order Receipt

• Please inspect your package upon receipt
• Report any issues within 48 hours of delivery

Questions and Support

• For any questions regarding your shipment, please don't hesitate to contact our customer service

At Tissline, we do our utmost to ensure that your shopping experience is as pleasant as our creations. We thank you for your understanding regarding the manufacturing times, which allow us to guarantee products of the highest quality.