Terms and Conditions

Terms and Conditions of Sale - GOLD DYNASTY brand Tissline

Preamble

These Terms and Conditions of Sale (T&Cs) are concluded between the company Gold Dynasty, domiciled in Dubai, and any individual or legal entity wishing to make a purchase via our online store.

Purpose

These T&Cs aim to define the rights and obligations of the parties within the framework of the sale of products offered on our online store, notably fabrics, wedding dresses, and evening dresses.

Products

The products offered for sale are those listed on our website on the day of consultation by the buyer. Each product is accompanied by a detailed description. Gold Dynasty strives to represent the items as accurately as possible, but minor variations (especially in colors) may occur.

Prices

Prices are indicated in euros (€) and do not include shipping fees, which will be added to the total amount before order confirmation. Gold Dynasty reserves the right to modify its prices at any time. However, the price applied will be the one in effect at the time of the order.

Orders

Orders are confirmed once full payment has been received. The buyer agrees to provide complete and accurate delivery information. In case of errors in the provided information, Gold Dynasty cannot be held responsible for delays or the inability to deliver the products.

Payment

Payment is due immediately upon placing the order. Accepted payment methods are those indicated on our site (credit card, PayPal, etc.). If payment is refused by the banking institution, the order will be canceled.

Delivery

Delivery times

  • Fabrics: Delivery times are 8 to 15 working days.
  • Wedding and evening dresses: Delivery times are 20 to 30 working days.

These delivery times exclude weekends and public holidays.

Shipping fees

Shipping fees are calculated based on the destination and the weight of the items. These costs are borne by the buyer and are indicated before the order is confirmed.

Responsibility for delays

In case of delivery delays, Gold Dynasty cannot be held responsible for delays caused by carriers, customs, or other external factors.

Return and Withdrawal Policy

The buyer has a period of 14 days from the receipt of the order to exercise the right of withdrawal, except for excluded items (see below). Return shipping fees are the responsibility of the buyer.

Items not eligible for return or exchange

  • Custom or personalized wedding and evening dresses: These items cannot be returned or exchanged.
  • Wedding and evening dresses: Wedding dresses, as custom-made items, cannot be returned or exchanged unless there is a manufacturing defect.
  • Sale or promotional items: No returns or exchanges, except in the case of a defect or error on our part.
  • Gift cards: Non-exchangeable and non-refundable.

Warranty

All our products are covered by the legal warranty of conformity and the warranty against hidden defects. Any warranty is excluded in the case of misuse, negligence, or poor maintenance by the customer.

Liability

Gold Dynasty cannot be held liable for indirect damages resulting from the use of the products sold.

Intellectual Property

All elements on our site (texts, images, logos, etc.) are the exclusive property of Gold Dynasty. Any reproduction, in whole or in part, is strictly prohibited without prior authorization.

Personal Data

The personal data collected is processed in accordance with the privacy policy available on our website.

Applicable Law and Jurisdiction

These T&Cs are governed by the laws of the United Arab Emirates. In case of dispute, the competent courts will be those of France.

Contact

For any questions, information requests, or complaints, you can contact us at contact@tissline.com.